Smart Chat

Frequently asked questions about Smart Chat

1. 1.

   How does it get to know my business or organization?

   It learns from what you've already published.

   On a paid plan, Smart Chat reads the public pages of your website, up to your plan's page limit, along with any documents you upload, and answers from that. If Frilly builds your site, every publish updates it automatically, so your chat never falls behind your site. On a free account, you can try it in your dashboard right after you join, where it answers from your directory profile.

2. 2.

   Is it really able to “talk to” other AI agents?

   Yes, on websites Frilly builds. Each site can open its own agent connection using MCP and A2A, the open standards AI agents use to call tools and talk to each other. Another agent can ask a question about your business and get an answer grounded in what you've published. Every call passes through your site to Frilly over a signed connection, and each caller has a daily limit.

3. 3.

   Is my data secure?

   Smart Chat works only from what you choose to give it: your public pages, your profile, and the documents you upload. Drafts on a Frilly-built site are never visible to it or to any other agent. Questions from outside agents are screened before an answer is written, so off-topic or manipulative requests are turned away. Anything you upload can appear in an answer, so upload only what you'd be comfortable sharing with a customer.

4. 4.

   Do I need a separate subscription for Smart Chat?

   No. One Frilly subscription covers every product, Smart Chat included. Your plan sets how many pages and documents it can learn from and how many questions it answers each month.

5. 5.

   Where can people use it?

   On your own website, with a short embed code, on any paid plan. If Frilly built your site, it can be part of the site from launch.